|About Us This web site is owned and operated by buyhawaiiantropic.com who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.|
Our Contact details:
Blade Mail Ltd PO Box 12 Wells-next-the-Sea Norfolk NR23 1JH United Kingdom
Phone: 01328 710333
Fax: 01328 710277
Email: admin [at] buyhawaiiantropic [dot] com
VAT GB776 3619 90
Company number: <Put company number here>
|Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.|
We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency.
We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
|Shipping And Handling We use Royal Mail for UK deliveries and Airmail Small Packet Service for all other destinations. |
The shipping charge is calculated on the basis of the quantity and types of items ordered. To view the shipping charge at any time click the "View Cart" button on the top row navigator bar.
The typical delivery charge for a single product is:
UK £3.36 +VAT other EU £3.71+VAT rest of world £4.70
|Delivery Schedule We aim to deliver the next working day in the UK, 3-5 days Europe and 4-6 days USA and the rest of the World.|
|Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.|
|Tax Charges For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.|
|Credit Card Security We work with on-line payment specialists to ensure that your transaction is completed securely. |
Our on-line payment partners are: "Actinic Payments", "CreditCall" and "PayPal"
If you would prefer to use other methods to pay please get in touch.
|Guarantee We aim to please so if you are dissatisfied with any product or service of ours we want to know about it. Please email by clicking on the send mail button. This does not affect your statutory rights as a consumer. |
Complaints You can tell us about any problems you may have with our service by telephone, e-mail, fax or post. Problems are normally dealt with by our customer service staff, who will notify you of what we propose to do within 2 working days. We will give you this notification in writing if you wish. If you are still not satisfied, the matter will be referred to our Complaints Officer, who is currently Mr. Peter Rainsford, a Director of Blade Mail Ltd.
|Reaching Us For your convenience you can click the "contact us" button to send us an email. If you wish to contact us by phone please use 0808 144 1666 (UK freephone) or +44 1328 710333 (other countries). our fax number is 01328 710277 (UK) +44 1328 710277 (other countries). our postal address is: Blademail, PO Box12, Wells-next-the-Sea, Norfolk, NR23 1JH, UK. |
Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.
Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
|Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.|
You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
Any goods returned should be in saleable condition.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.